The following letter was received from a customer:
July 17, 2015
We met at my first car service with you in 1985. It is now thirty (30) years and nine (9) vehicles later; Four Volvos, One Honda Accord, One Acura RL, Two Kia Sorrento’s and presently a Lexus RX 350. As you know I am very passionate about my vehicles. I only trust the V Shop to service my vehicles.
I refer the V Shop to my family members, friends and co-workers because of the superior service. They also have been very satisfied with the service received from the V Shop. I patronize the V Shop because:
1.Roger is a knowledgeable gentleman and is trustworthy. His business is clean and has a professional atmosphere. Women can feel comfortable in the V Shop.
2.When I purchase a new or pre-owned vehicle. The very next day the vehicle is in the V Shop being checked out by Roger.
3.When Roger checked out my Acura RL, he found twelve (12) small cosmetic items needing repair. I took the list to the dealer. The service manager shook his head in amazement; he could not believe such a thorough inspection was performed. Thanks to Roger all items were repaired at no cost to me.
4.Roger educates his customers. One of my Volvo’s was recalled for a part. The part was replaced by the dealer. The dealer told me I needed brakes. I responded “Roger has not told me I needed brakes.” I declined the dealers offer to replace my brakes. I went directly to the V Shop telling Roger what had occurred. Roger then took me to each wheel educating me about brakes and also telling me I did not need brakes.
5.Before I purchase a vehicle, I will call Roger for feedback about my future purchase.
6.When your car is serviced at the V Shop. Roger will tell you “If the vehicle breaks down after I serviced it. I will come and get you” I have never had any problems with any of my vehicles, after it was serviced at the V Shop.
7.When your vehicle is serviced at the V Shop, new top of the line auto parts are used.
8.When I sell my vehicles, I receive top dollar for them. Because the vehicles have been serviced on a regular schedule by Roger and are in excellent condition.
9.Ramón, who works with Roger is also a gentleman and is very knowledgeable about vehicles.
I have been a very satisfied customer of the V Shop for thirty (30) years.
Thank you Roger,